Thumbs Up - Big Moose Harley in Portland Maine

[elPrez]

Before I forget, I wanted to publicly thank the guys at Big Moose Harley. Back story: During my trip...as we were heading from Littleton N.H. on to Bar Harbor I noticed that I had lost my cruise control. At the next light I mentioned it to one of the other guys riding with us and he said he just noticed I had no brake lights (same fuse). Tried to narrow it down, wasn't a bad run/flash unit from Kuryakyn...wasn't a bad brake light...wasn't a broken harness under the rear fender (loaded down bike and some crappy roads, I thought maybe I bottomed out).
I thought I'd just live with it til I got home but we had already planned a stop at Big Moose on the way from Bar Harbor to Londendery New Hampshire. I pulled up by the service area and the service manager Trevor Dixon came out and I explained everything I had already done. Within 20 minutes he had my bike in a service bay and Scott had the fairing off. They had it narrowed down to a section of the wire harness that led from under the radio out and up to the right control switch housing. Scott found a crimped wire that was causing the short that would blow the fuse. About an hour and a half after pulling in I had a repaired and washed bike and it would be covered under the extended warranty but with the $50 deductible it was a wash at $53.60 for the total repair bill.
I know that this is exactly how it's SUPPOSED to work out there but I hear the stories when there are problems...Hats off to the service guys at Big Moose
John

[Ironhead]

Good Deal!

[MrMarty51]

YA Man,thats the way it should be,a no hassles warranty.nice they give ya the wash job too.

[Boss]

Glad they were able to accommodate and fix it on the spot! Here is the link to their site! Anyone that does good to us should get a free plug!

http://www.bigmooseharley.com/

[jirvin]

Good deal! Sounds like good people! Spread the word. Glad you got it taken care of.

[Crocodile56]

Holy Smokes Batman.................

[JimP]

Great to hear.

My brother had a similar experience at Cox Harley just south of Charlotte. Had an intermittant problem and they never hesitated. Got it in, and got it fixed. I know as the GM of kingwood Harley he not only tipped the service tech but also called the GM of Cox and thanked him personally for the service.

[DevilDog]

Its refreshing to hear some good reports about dealerships. Unfortunately the bad get all the press.

[RubberDown]

Nice to know there are some who will help their customers...

With the bad ones, it's hard to find one that isn't after your wallet.......

I can't help but think that my dealer would have made me wait a day, and would have charged a 4 hour minimum.........

And turned down the warranty claim.......

[Glyde]

Its refreshing to hear some good reports about dealerships. Unfortunately the bad get all the press.

So true.

Is it just me or does it seem like the bad press comes from "local" dealerships. Most seem to go that extra mile for someone traveling...............Why can't they treat local customers the same?

[B-Man]

Now that's service!!!!!!!!!........The way it should be!!!!!

[Rainrider]

So true.

Is it just me or does it seem like the bad press comes from "local" dealerships. Most seem to go that extra mile for someone traveling...............Why can't they treat local customers the same?

Ya know Glyde, I think you are on to something. I've never heard the horror stories from travelers; it's always local. Me included!

[95sportychick]

Well, guess I been lucky, one of the dealerships close to me is Ben Breece in Ottawa, OH, and have always been treated great...gonna get their info on the emergency list too...